PREPAID GIFT CARD

For those moments when you want to give a gift to a loved one, we offer you a prepaid card that you can fill with the desired amount!

VIRTUAL CARD

Are you a First Bank customer? Issue a virtual card whenever you want to buy something online, directly from the First Bank app.

You top it up with the desired amount and manage it as you like, so that you can have safe and pleasant shopping.

CONTROL AND SAFETY

You have full control over availability and increased security in trading.

Rules for responsible use of cards.

Frequently asked questions

If you still have questions, look for answers below.

What documents are required to get the WINBUY virtual card?

What documents are required to get the WINBUY virtual card?

What documents are required to get the rechargeable prepaid card?

For this card, the bank does not request any documents other than those already used to open a current account. You can request it at any First Bank branch, the card is issued, funded and activated on the spot.

What are the documents required to get the prepaid gift card?

For this card, the bank does not request any documents other than those already submitted to open a current account. The request is made in any First Bank branch, and the card is issued, funded and activated on the spot.

What should I do if I lose or forget the CVC code of my WINBUY card?

If you forget or delete the SMS or if you lose the CVC code, you will have to cancel the card and issue a new card via winbank, the internet & mobile banking service. For security reasons, the CVC code is not stored by the bank and cannot be reproduced. After the new card is issued, you will also receive a new CVC code. A new card can be issued at any time from your winbank account.

What should I do if I lost or compromised my card number?

WINBUY Card: If you lost or suspect that the card number is compromised, you need to cancel the card and issue a new one via winbank, the internet & mobile banking service. For security reasons, the card number cannot be reproduced, and a new card must be issued. If you want to lock the card when you do not have access to the Internet, contact Call Center, a 24/7 available service, at 0800.801.802 (free of charge) or + 4021.303.69.69. Prepaid rechargeable card: Please announce the card lock as soon as possible by contacting the First Bank Call Center, a service available 24 hours a day / 7 days a week, at the phone numbers 0800.801.802 (free of charge) or +4021.303.69.69. If you lost your card or your card number was compromised, you will have to cancel it and issue a new one at any of the First Bank branches. Card Preplătit Cadou: Please announce the card lock as soon as possible by contacting the First Bank Call Center, a service available 24 hours a day / 7 days a week, at the phone numbers 0800.801.802 (free of charge) or +4021.303.69.69. If you lost your card or your card number was compromised, you will have to cancel it and issue a new one in any of the First Bank branches.

What should I do if I do not recognize one of the transactions in the transactions list?

If you do not recognize one of the transactions listed in your account statement, please contact us immediately at 0800.801.802 (free call) and +4021.303.69.69 or go to any First Bank branch within 30 days.

What should I do if I entered the PIN incorrectly and the card is locked?

Please contact the First Bank Call Center, 24 hours / 7 days available service, at the phone numbers 0800.801.802 (free of charge) or +4021.303.69.69 and request the PIN code unlocking.

What should I do if I lose or forget the PIN code of my Prepaid gift card ?

You will have to request a new PIN code. For security reasons, the PIN code is not stored by the bank and cannot be replicated.

What should I do if I want to renew my prepaid gift card?

Prepaid gift cards cannot be renewed. You can choose to keep the card, but only to convert it into a rechargeable prepaid card, an option that you can take advantage of in any First Bank branches

How do you authorize online payments in 2021?

After entering the card details, the secure payment authorization page will open automatically.

With First Bank mobile banking:

·       If you are a Mobile Banking user at First Bank, you will receive a push notification through the Mobile Banking app on your phone.

·       All you must do is open the First Bank app and authenticate the transaction.

Without First Bank mobile banking:

·       If you are not a Mobile Banking user at First Bank or simply do not want to use the above-mentioned method, you can select SMS authentication.

·       In addition to the usual steps in an additional screen, a static password will need to be entered. Initially this will be your date of birth, in ZZLLAA format and you will be guided to change it with a 4-digit code, which you will be asked to memorize for subsequent payments.

·       After entering the static password, you will also receive the code received via SMS, which you will enter in the next screen to authorize the transaction.

Our dedicated staff is at your disposal for any information regarding our products and services by telephone at: 021 303 69 69 or 0800 801 802.

This website uses cookies. By closing this pop-up, you express your consent to the usage of cookies.
The site is optimized for Chrome, Firefox or Safari
(function(h,o,t,j,a,r){ h.hj=h.hj||function() {(h.hj.q=h.hj.q||[]).push(arguments)} ; h._hjSettings= {hjid:1201617,hjsv:6} ; a=o.getElementsByTagName('head')[0]; r=o.createElement('script');r.async=1; r.src=t+h._hjSettings.hjid+j+h._hjSettings.hjsv; a.appendChild(r); })(window,document,'https://static.hotjar.com/c/hotjar-','.js?sv=');